If you are inside the US, or have a US Parcel Forwarding Address, get Free Shipping on all orders.
Please read the following information regarding my shipping policy. This policy applies to all orders placed through my shop, unless otherwise stated in the listing.
+ PLEASE make sure that your address is correct and verified before checking out. If your order is returned to me or is lost due to a bad address, you MUST repay for shipping to receive your order. Addresses that need to be updated must be updated prior to the order's shipment. Once a tracking number has been provided for your order, it is already in the mail.
+ Please make sure that your address only uses Latin characters. If your address uses any other characters I will not be able to print a shipping label, and I will have to send you an e-mail requesting that you convert your address into Latin characters. To keep this sort of delay from happening, please go ahead and make sure your address is already in Latin characters. If you're not sure what I mean by this, please review this article.
+ If you live outside of the United States, please make sure that your address is a physical street address. I am unable to ship to P.O. Boxes or similar addresses that are outside of the United States.
+ I ship all orders using USPS within 3-5 business days of purchase. During the holidays and seasons where I am attending art festivals or conventions, orders may take up to a FULL WEEK to ship due to order volume and time constraints. It rarely ever takes that long, but please be prepared if you're order is time sensitive.
+ You have two weeks after receiving your purchase to let me know if there's anything missing or wrong with your order (including missing cards from decks). After that I won't be able to replace missing cards. I will replace misprinted cards at any time, however.
+ Shipping costs are kept up to date with the actual cost it takes to get the item to you. The USPS seems to update shipping costs twice a year, but they have also begun to increase shipping prices throughout the winter between Thanksgiving (US) and Christmas. I try to keep up with these costs as they change.
+ I include a tracking number for everything I sale. Please refer to this tracking number to track your shipment. This should be sent to you in two forms: a direct automated e-mail sent from me, and a direct automated e-mail sent from my shipping system. If you do not receive a tracking number, the automated notifications may be stuck in your junk or spam folder. If you are still unable to find the tracking number, please let me know and I can provide it to you.
+ I CAN NO LONGER BE RESPONSIBLE FOR SHIPMENTS LOST AFTER THE TRACKING INFORMATION HAS DECLARED THE PACKAGE AS DELIVERED. Sorry to yell. This is simply out of my control, and I apologize for the trouble. Once an order has been shipped, the post office will only speak to the recipient of the package about its whereabouts. There's nothing I can do. If it has been more that 3 business days since the tracking has shown the package as being delivered and it still hasn't arrived, it is likely that the package was delivered to a similar address. It's always worth checking with the postal service to see if they know what may have happened to the package.
+ US TRACKING NOTICE: In addition to the comments above, over the last year package tracking within the US has become increasingly unreliable, regardless of delivery service. Almost all major delivery services (UPS, FedEx, USPS, DHL) have begun the practice of marking packages as delivered up to 48 hours prior to the package actually arriving. There have been multiple news articles regarding this, and even places like Amazon warn about this. If your tracking says that your order was delivered, but it isn't in your hands, it is very likely that the package is still on its way.
+ NON US TRACKING NOTICE: Once a package has left the United States, the tracking may stop updating. Almost every time I've seen this occur it's because the package is being processed through a country's customs agency. Customs agencies can cause delays for orders, and on a few occasions I've known buyers that have had to reach out to their local customs agency to get the package moving again. Also, orders are generally handed over to your local postal service once they leave the customs agency. The tracking number should carry over into their tracking system, but not all countries do this and the package may become untraceable until it arrives in your hands. Because of all of these external factors, if your order has "disappeared" on the tracking history, please allow up to 3 weeks from the time the tracking has stopped updating before contacting me about the next steps to take.
+ If your package is substantially delayed or the tracking info appears to be wrong, please contact me and I will look into it for you.