Returns & Exchanges

Jon and I do our best to make sure that the return process is as smooth and hassle free as possible.

All return requests start off with you reaching out to us about your need to return an item. Depending on the type of item you want to return, and the reason for returning the item, we might ask you for some follow up details. For situations where we already know that we will need additional information, we will go ahead and mention it in the related sections within this page.

After all necessary information has been gathered, you will be asked to send the item back. If the responsibility of returning the order falls to you, we will also ask you to provide us with a tracking number so that we will know when the item is available at our PO Box.

Once we’ve physically received the return, we will inspect the item for any damages or missing parts that were not already discussed. Once the returned item has passed inspection and a refund is due, we will contact you to let you know that a refund will be processed. In the unlikely event it is determined that a refund cannot be processed for the return, will we contact you to explain why we came to that decision, and see if there’s any additional information that you might be able to provide to allow a refund.

The amount of refund you will receive is dependent on a couple of factors:

• The state of the item being returned

• The type of item being returned

• The reason for the return

• Did you pay for shipping, and has the order already been shipped out*

With the exception of shipping costs, the rest of these points are discussed in other places on this page. Please make sure that you look over type specifics to get a better idea of what factors are used to determine your refund amount.

*Regarding shipping: If you were charged shipping costs and you would like to return an order for a refund, the cost of shipping will not be included in that refund amount. This cost has already been paid to USPS, and there’s no way for us to recoup these funds as USPS has already provided the service they were paid to do. Since USPS will not refund us, we can’t refund you.

As always, there are exceptions to the rule. The main exception for this is packages that arrive damaged. One of the reasons we ask for photos of the damaged packaging is so that we can present USPS with evidence that they mishandled the package, and request our own refund. The other main exception is if we accidentally sent you the wrong thing and you prefer a refund over exchanging it for the correct item.

Please contact us within 14 days (2 weeks) of the order’s arrival. This arrival date is based on the date the package was marked as delivered by USPS/your country’s local postal service provider.

Once we’ve discussed your return, please try to send your order back to us within 30 days of this same arrival date.

Exceptions to this timeframe can be made in the event that we are traveling for work.

If you are a non-US citizen but are using one of the many US based International Parcel Forwarding Service Providers to receive your order, please include the forward tracking information provided by your provider when reaching out so that we know when you actually received your package.

This depends on the reason for the return.

I’ll do my best to explain these scenarios in other sections, but the general rule is if there’s an issue with your order prior to your receiving it, we will email you a prepaid return label* to send it back. Outside of this and some more nuanced scenarios, the cost of returning the order will likely fall to you.

*Unfortunately, pre-paid shipping labels are only available for customers within the US, excluding US territories and APO/FPO/DPO addresses.

If at all possible, try to send your order back in the packaging it arrived in. If you are given a pre-paid return shipping label, the weight and dimensions for this label will be based on the order’s original packaging.

If you have tossed the packaging, please try to use similar packaging to what it arrived in. USPS has boxes available for purchase if you need them. Please be aware that some of these boxes are marked as “Flat Rate” boxes, and if you are using a pre-paid shipping label you will not be able to use these with the label we provided you.

Please be aware that the condition that your return arrives in will determine the amount refunded back to you.

Please do not do this. Please contact us first. Please also wait until we give the go ahead before you return your order.

While the return address on the shipping label is the correct address to send returns to, this address is a PO Box that we only check once a month, unless we know that something is being returned to it.

Most of the packages that we ship out are larger than the PO Box will allow for, which means that the Post Office will have to hold onto the package. Unfortunately the Post Office will only hold a package for a limited amount of time before they toss it.

Additionally, we travel for work frequently throughout the year, and may not be in a position to receive your return in a timely manner. This could also result in the Post Office having to toss the return before we can retrieve it.

If a package is sent back without our knowledge and it is disposed of by USPS we will not be able to refund your order.

This answer is specifically for US customers, but it may also share reasoning with other countries with similar banking laws.

The standard processing time for a refund is 3-5 business days. But, why so long? It didn’t take 3-5 business days to place the order!

Refunds are a weird thing.

When we agree to provide a refund on an order, we submit the refund request to our payment processor, who in turn releases those funds back to your original payment method. All of this generally happens immediately.

Where the 3-5 business days come into play is when the funds are trying to be placed back into the account they came from.

Most of the time, that original payment method is under the administration of a financial institution (a bank or credit union or something similar). Money moving to and from an account administrated by a financial institution is reviewed by the FDIC in compliance with the 1970 Bank Secrecy Act/Anti-Money Laundering rule (BSA/AML) as well as the 2001 USA Patriot Act which added additional rules to the AML to ensure that money isn’t being funneled to terrorist groups.

So yeah, it takes 3-5 business days because the government is trying to make sure that neither of us is doing anything sketchy.

If it makes you feel any better, the money technically doesn’t enter our bank account immediately either, for the exact same reasons.

We can help! But, we’ll need your help too! Prepare to (briefly) enter the exciting life of a forensic photographer!

First, if the order arrived already looking destroyed, go ahead and take a couple of photos of the damaged package.

Next, if you’ve yet to open the package because the damage was too gruesome, go ahead and remove the contents of the package and inspect them. Jon does his best to pack orders with protective materials, so it’s possible that the order itself is still in excellent condition. If this isn’t the case and the order is damaged as well, please go ahead and photograph that poor victim from a couple of angles as well.

If the damage has less to do with physical damage to the item, but is more a printing error, please also photography these.

Finally, you’ll want to submit all of your evidence to us back at the lab. Unfortunately our contact form doesn’t allow folks to upload files, so you’ll want to skip that and just Click Here to find a template with some additional questions you can fill out to allow us to help you quickly. If this link does not work for you, please instead use the Contact page to reach out and we will work with you from there.

Once we’ve received this request, Jon or I will review the information you’ve provided and get back to you with the next best steps. Please allow us some time to get back to you, and please also make sure to check our Shows page to see if we might be traveling for work as this might further delay our ability to respond back to you.

Generally, we will provide a pre-paid return shipping label for damaged items. There are a few scenarios where a return might not be required for us to send a replacement or offer a refund, but this will ultimately depend on the amount of damage or what type of item you orders. Further details are available in the specified types.

Oops! Not to throw Jon under the bus, but that’s his mistake.

Please take a moment to go to the Contact page and let us (Jon) know what happened. We (he) will get back to you with the next best steps on how to resolve this situation. Please allow us some time to get back to you, and please also make sure to check our Shows page to see if we might be traveling for work as this might further delay our ability to respond back to you.

For this scenario we will provide you with a pre-paid return shipping label so that you can send the item back to us.

Hey, no worries!

Whether you were wanting something different from our store, or this type of art just isn’t your cup of tea, we can help either way.

Please take a moment to check out the return policy details specific to the type of item you were gifted to ensure that the item is considered in a returnable condition.

Once you’ve determined the gift is returnable Click Here to email us about returning or exchanging your gift. This link will provide you with a template you can use to provide us with the information we need to help you. If this link does not work for you, please instead use the Contact page to reach out and we will work with you from there.

Please allow us some time to get back to you, and please also make sure to check our Shows page to see if we might be traveling for work as this might further delay our ability to respond back to you.

If the gift is being returned, we will also need to reach out to the gift giver and let them know that they’ll be receiving a refund.

Not a worry! So long as the order hasn’t shipped out yet, Jon or I can go ahead and cancel out the order and issue you a full refund.

If, by some strange magic, Jon has already packed your order and USPS already has it in hand, we will instead need to work with you on getting the item returned before we can issue a refund.

While we are sorry to hear that you would like to return an original piece of art, we understand that there are a few reasons why this might be.

We are willing to work with you on a number of those reasons, but there are a small number of reasons why we might decline a return request.

Based on past scenarios, I’ve done my best to compile a list of acceptable and unacceptable reasons for a return request. But, things are not always so straight forward, so if you don’t see your reason listed, or if you feel like there’s some nuance to a reason we would normally decline, please still reach out and we will see what we can do!

The rest of this section will be breaking down those common scenarios and providing information and instructions on how to best reach out.

In certain return scenarios for an original piece of art, we will provide you with a pre-paid return shipping label*.

These pre-paid labels are automatically generated by our shipping software, and are based on the weight and dimensions of the order when it was packaged and shipped out. Where possible, try to use as much of the original packaging when repacking the original so that the weight and dimensions to your return are as close to the way they were originally shipped out.

Try to make sure that the corners (if there are any) are protected and that there’s plenty of bubble wrap or air cushions surrounding the artwork on all sides and on top.

If you don’t have the packaging materials that were used to ship out the order anymore, you might be able to get some help from USPS or another carrier services, though they will probably charge you. If they offer to use packing foam, tell them no!

*Unfortunately, pre-paid shipping labels are only available for customers within the US, excluding US territories and APO/FPO/DPO addresses.

No worries! Try to message us as soon as possible! If you just received a tracking number it’s possible that we still have the package here, as we usually pack orders the night before taking them to USPS.

If the package is already in USPS’s hands, that gets a little more complicated. The best option at that point is to wait for the package to arrive* and then send it back. If you are in the US (excluding US Territories or at an APO/FPO/DPO address) we can provide you with a pre-paid return shipping label and you can just drop it off at your local USPS or hand it over to your mail carrier.

Once the package has been received and inspected, and we determine that the Original is in good condition, we will refund you the cost of the item. But, because the package already shipped out, we would not be able to refund you shipping cost (if there was any). We also would not be able to refund you any costs you had to pay to return the package, in the event we were unable to provide a pre-paid shipping label.

*Return labels are date sensitive so we have to wait until you’re ready to send back the package before providing it to you.

I’m terribly sorry to hear that this has happened, and I would love to help however I can.

A damaged original is a different obstacle than something like a damaged print or divination deck. Those types of items are reproductions, and can usually be replaced with level of ease.

An original piece of art is unique and one of a kind. So, the way we have to approach a damaged original should also be unique!

What isn’t unique are the initial steps you’ll want to take before contacting us!

Just like in the General Info section for a damaged order, you’ll want to start off by take some specific photos for us. Photos of the damage to the original piece of art is important, but so too are photos of the packaging the original arrived in.

A photo of the packaging helps us figure out how the damages might have occurred, it can possibly point out any blind spots we have with how we are packaging orders, and it also allows us to provide USPS with proof in the event that we have to file a claim against them for mishandling the package.

For the original piece of art, we will want to see photos of the damage. If the damage is minor, we might also want to see a photo with a coin or another common item (pencil, funko pop, Kraft single) next to the damaged area to get an idea of the size.

After you’ve taken a few good photos to show what happened, you’ll want to send those to us. Unfortunately our contact form doesn’t allow folks to upload files, so you’ll want to skip that and just Click Here to find a template with some additional questions you can fill out to allow us to help you quickly. If this link does not work for you, please instead use the Contact page to reach out and we will work with you from there.

Once I receive the photos, I will try to determine if the damage is repairable or not. If the damage is something I can mend, Jon will send you a pre-paid return label and provide you with any additional instructions you might need to get the package back to us.

If the damage appears too severe to repair, we will work with you to have the work returned, or to see if there are any alternative options that we all can explore.

It’s okay! Not all artwork is going to be for everyone. We aren’t going to judge you… too much.

But in all seriousness, it’s okay!

At the time of writing this, there aren’t any situations I can think of where we wouldn’t accept a return for a gift, or provide the buyer the full amount of their refund.

The only scenario I can even think of is if the original wasn’t properly packaged when shipped back to us and it returned damaged. Please don’t try and invent any.

For this type of return, you can follow the instructions found under General Information For Returns & Exchanges.

Unfortunately, this is not an acceptable reason for a return.

Unfortunately, this is not an acceptable reason for a return.

Per my commission contract, you would have been provided plenty of opportunities to make changes to the piece or to back out of the commission before it was shipped out to you.

Once a commission is in your hands, it is yours.

For the most part, we can work with you to return a Fine Art Print or a Print on Wood so long as you contact us within the specified timeframe of 14 days.

The reason for why you are returning your print will determine how we help you, and what you can expect in terms of a refund.

In this section I will breakdown common scenarios for why a print might need to be returned, and what you can expect the process to be like.

If you don’t see the exact reason for why you would like to return a print in this section, please contact us and we will help out the best that we can.

In certain return scenarios for a Fine Art Print or Print on Wood, we will provide you with a pre-paid return shipping label*.

These pre-paid labels are automatically generated by our shipping software, and are based on the weight and dimensions of the order when it was packaged and shipped out. Where possible, try to use as much of the original packaging when repacking the print so that the weight and dimensions to your return are as close to the way they were originally shipped out.

Try to make sure that there’s plenty of bubble wrap or air cushions to ensure that the print can’t knock around inside the packaging while it is being handled by the post office. Packing paper, bubble wrap, or other common packaging materials are also good so long as they don’t add too much additional weight to the package!

If you don’t have the packaging materials that were used to ship out the order anymore, you might be able to get some help from USPS or another carrier services, though they will probably charge you. If they offer to use packing foam, tell them no!

*Unfortunately, pre-paid shipping labels are only available for customers within the US, excluding US territories and APO/FPO/DPO addresses.

Not a problem!

Try to message us as soon as possible! If you’ve just received a tracking number, it’s possible that we still have the package here. We typically pack orders the night before taking them to USPS.

If the package is already in USPS’s hands, that gets a little more complicated.

The best option at that point is to wait for the package to arrive* and then send it back. If you are in the US (excluding US Territories or at an APO/FPO/DPO address) we can provide you with a pre-paid return shipping label and you can just drop it off at your local USPS or hand it over to your mail carrier.

Once the package has been received and inspected, and we determine that the Print is in good condition, we will refund you the cost of the item. But, because the package already shipped out, we would not be able to refund you shipping cost (if there was any!). We also would not be able to refund you any costs you had to pay to return the package, in the event we were unable to provide a pre-paid shipping label.

*Return labels are date sensitive so we have to wait until you’re ready to send back the package before providing it to you.

I’m very sorry to hear that this happened!

Please contact me and include photos of the damage, and (if you know) how the damage was caused.

Jon or I will reach back out as soon as we can to help however we can.

Please keep in mind our show schedule as this might cause delays in our ability to respond or take action.

It’s okay! Not all artwork is going to be for everyone. We aren’t going to judge you… too much.

But in all seriousness, it’s okay!

At the time of writing this, there aren’t any situations I can think of where we wouldn’t accept a return for a gift, or provide the buyer the full amount of their refund.

The only scenario I can even think of is if the print wasn’t properly packaged when shipped back to us and it returned damaged. Please don’t try and invent any.

For this type of return, you can follow the instructions found under General Information For Returns & Exchanges.

This is a broad issue, and I want to make sure that I or Jon can help you to the best of our abilities. To do so, I’ve outlined a few scenarios and provided some context to explain why those scenarios might happen.

Print Has Splotches/Splatters

Splotches or splatters can sometimes happen when there is a clog in the nozzles of my printer, HAL 6000. Giclee printers spray ink onto the paper, with each color that the printer uses having (in HAL’s case) 360 nozzles per ink color.

When there is a splotch or splatter on a print, one of two things has occurred: the ink has become thicker from non-use over time, or one or more nozzles have been damaged. If it’s the former, we can run the printer through a few cleaning cycles and clear out the clog. If it’s the later, we have to get the printhead replaced by a certified technician.

If you see any splotches or splatters on the print(s) you received, please contact us and include some photos. Depending on the reason for what caused the issue, we can either send you a replacement immediately or after we get HAL fixed.

Print Has Spot(s) Where Things Don’t Line Up Correctly

This is a very rare scenario, but I have had it happen once so I’ll include it here just in case.

With my larger originals, when I want to make a print reproduction I will scan the image in small sections with a handheld scanner. I will then edit all of the sections together and edit this until I have a perfect digital replica of the original.

One time there was an issue where one detail didn’t line up between the sections I edited together and I didn’t notice this for a few months. It was a small spot, and honestly I only noticed it because I knew what it was supposed to look like.

If you think you see a weird spot in a print where details don’t line up exactly, please contact me with a photo of the area and I can confirm if there’s an issue or not.

If there is an issue I will fix it and send you a replacement.

Colors On The Print Aren’t The Same As Digital Image On Website

Printing is weird. While it would seem like an easy task to just press a button and have things print at a 1:1 ratio, this isn’t always possible.

Not to get too deep into the technological weeds, computers display color using RGB, and printers create colors using CMYK. When you print something you are asking your computer to translate RGB data into CYMK pigments and, just like translating languages, not everything has a one to one translation.

Couple this with the fact that not every computer screen displays RGB the same way, or that not all paint colors will translate into RGB perfectly when scanned or photographed, it means that some things aren’t always going to be the same.

Almost all of the images of artwork on my website are scaled down and watermarked versions of my print files. So, the files I’m using to make prints with are the same images found on this website.

Another noticeable difference can sometimes be seen with my older pieces where there is bare wood included in the image. Certain colors found in wood seem to struggle to translate well into RGB, and then again to CMYK. It’s like translating a sentence written in English into Japanese using Google Translate, and then translating the sentence back into English using Babel Fish. In terms of prints, this can mean that bare wood can sometimes appear more yellow or pink or brown than it appears on your screen. The one I hear people mention the most is the wood color in Goat Skull, but I feel like even this is a minor difference.

All of this said, these changes in color are typically minor, and my printing software does an excellent job translating things the way I want it to. And, because I do all of my prints myself, any alterations to the colors are done so by my hand.

Typically I do not consider slight differences in colors caused by converting RGB to CMYK to be a reason to return or refund the print.

However, just like with splotches and splatters, there can be occasions where something didn’t print right and either I or Jon didn’t catch it, or a scenario where Jon was trying to help by printing something for me and selected the wrong settings. If you’re not sure, please feel free to contact us and doublecheck.

It’s Jon’s fault. Probably. Most likely.

Please take a moment to go to the Contact page and let us (Jon) know what happened. We (he) will get back to you with the next best steps on how to resolve this situation. Please allow us some time to get back to you, and please also make sure to check our Shows page to see if we might be traveling for work as this might further delay our ability to respond back to you.

Unless the reason you no longer want the print is something detailed in the section titled “The Print I Received Has Printing Issues”, unfortunately this is not an acceptable reason to want a return.

I try to include as much information about my prints, including a clean image of the print, available print sizes, materials, and other pertinent information so that there are no mysteries about what you’ll be receiving when it arrives.

No.

Out of all of the works available in my store, Divination Deck have some of the most specific return policies. Just like everything else I offer in my shop, returns are on a case by case basis.

Divination Decks are the only works in my shop that have a restocking fee. All decks returned will be inspected to determine their resellability, and based off of these inspections we will determine how much of a refund can be offered.

Please review the section below titled Divination Deck Restocking Fees for more information about this.

In this section I will breakdown common scenarios for why a Divination Deck might need to be returned, and what you can expect the process to be like.

If you don’t see the exact reason for why you would like to return a Divination Deck in this section, please contact us and we will help out the best that we can.

In certain return scenarios for a Divination Deck, we will provide you with a pre-paid return shipping label*.

These pre-paid labels are automatically generated by our shipping software, and are based on the weight and dimensions of the order when it was packaged and shipped out. Where possible, try to use as much of the original packaging when repacking the print so that the weight and dimensions to your return are as close to the way they were originally shipped out.

Both Earthbound Oracle decks and Seeker’s Lenormand decks are shipped out in small, environmentally friendly padded mailers that almost always rip the packaging in a way that almost always ensures that it will no longer be useable after opened. If this is the case, you may need to find a new padded envelope or a small box to use to return your order.

Try to make sure that there’s plenty of packing paper or bubble wrap to ensure that the Divination Deck can’t knock around inside the packaging while it is being handled by the post office. Other common packaging materials are also good so long as they don’t add too much additional weight to the package!

If you don’t have the packaging materials that were used to ship out the order anymore, you might be able to get some help from USPS or another carrier services, though they will probably charge you. If they offer to use packing foam, tell them no!

*Unfortunately, pre-paid shipping labels are only available for customers within the US, excluding US territories and APO/FPO/DPO addresses.

Once the returned Divination Deck is received it will be inspected. In this inspection, Jon and I are trying to determine if the deck is resalable and, if so, can we sell it “Like New” or “Used”.

Here is a breakdown of how that is determined, and what you can expect to be refunded to you after the inspection has been made. Please keep in mind that all of the amounts discussed are in $USD.

Full Refunds

• If the deck remains unwrapped and unopened

• If the deck was damaged through actions outside of your control

◦ Example: there is a printing error on some of the cards

Partial Refunds/Restocking Fees

• If the deck has been unwrapped or opened, but is still in good condition

 ◦ A 20% restocking fee will be withheld from the total refund

  ‣ Earthbound Oracle: $5.60 withheld from refund

  ‣ Pathfinder Oracle: $8.00 withheld from refund

  ‣ Seeker’s Lenormand: $5.00 withheld from refund

  ‣ Wooden Tarot: $10.00 withheld from refund

• If the deck has minor damages from being handled but is still in good condition

 ◦ A 25% restocking fee will be withheld from the total refund

  ‣ Earthbound Oracle: $7.00 withheld from refund

  ‣ Pathfinder Oracle: $10.00 withheld from refund

  ‣ Seeker’s Lenormand: $6.25 withheld from refund

  ‣ Wooden Tarot: $12.50 withheld from refund.

 ◦ Example of damage: a tear from roughly opening the deck

No Refund/Rejected Refund Request

• If the deck has major damages that did not originate from transportation

 ◦ Example: a deep cut from a blade that goes through the box and a few cards

• If the deck is missing cards, but you never mentioned that cards were missing

• Deck was returned without proper packaging, causing it to become badly damaged

No worries!

Try to message us as soon as possible! If you’ve just received a tracking number, it’s possible that we still have the package here. We typically pack orders the night before taking them to USPS.

If the package is already in USPS’s hands, that gets a little more complicated.

The best option at that point is to wait for the package to arrive* and then send it back. If you are in the US (excluding US Territories or at an APO/FPO/DPO address) we can provide you with a pre-paid return shipping label and you can just drop it off at your local USPS or hand it over to your mail carrier.

Once the package has been received and inspected, and we determine that the Divination Deck is in good condition, we will refund you the cost of the item. But, because the package already shipped out, we would not be able to refund you shipping cost (if there was any!). We also would not be able to refund you any costs you had to pay to return the package, in the event we were unable to provide a pre-paid shipping label.

*Return labels are date sensitive so we have to wait until you’re ready to send back the package before providing it to you.

This section is only applicable for the Pathfinder Oracle* deck, as this is the only Divination Deck that comes with a guidebook.

If your Pathfinder Oracle deck did not include a guidebook and you would prefer to have a physical copy of the guidebook, please contact us and we will send one out to you.

If you don’t mind using a PDF version of the guidebook, or if you would like to also have a PDF of the guidebook for reasons, please Click Here to find a PDF of the guidebook.

*If you have questions about using the Earthbound Oracle, Seeker’s Lenormand, and/or the Wooden Tarot, please review the Item Details included on each individual deck’s listing in my shop. Jon and I have provided a bunch of information for each deck there that should help you.

That’s terrible news! I’m very sorry to hear that this happened!

Please contact me and include photos of the damage, and (if you know) how the damage was caused.

Jon or I will reach back out as soon as we can to help however we can.

Please keep in mind our show schedule as this might cause delays in our ability to respond or take action.

I'm sorry to hear that! We work with an amazing professional playing card printing partner, but even they are only human and mistakes can sometimes happen.

But, not to worry! We have a couple of extra decks on hand that we can use to send out replacement cards.

Please use this pre-filled e-mail template to contact us about exchanging out cards.

Included in this e-mail template will be an image request for a photo of the back of one of your cards. This is being asked because there can sometimes be subtle differences with how the colors print, and some of the extra decks that we keep on hand come from older print runs that might not match the colors in your deck. This means that the replacement card(s) might stand out when shuffled into your deck if we don't match the coloring on the back of the cards.
 • Please make sure that the photo is taken in natural light
 • Please make sure that if you hold the photo up to the card they are a match
  ◦ This is how we will match the replacement card to your deck.

Jon or I will get back to you as soon as we can. Please also take a moment to check out our schedule, as this can affect our response time.

I'm sorry to hear that! We work with an amazing professional playing card printing partner, but even they are only human and mistakes can sometimes happen.

But, not to worry! We have a couple of extra decks on hand that we can use to send out replacement cards.

Please use this pre-filled e-mail template to contact us about exchanging out cards.

Included in this e-mail template will be an image request for a photo of the back of one of your cards. This is being asked because there can sometimes be subtle differences with how the colors print, and some of the extra decks that we keep on hand come from older print runs that might not match the colors in your deck. This means that the replacement card(s) might stand out when shuffled into your deck if we don't match the coloring on the back of the cards.
 • Please make sure that the photo is taken in natural light
 • Please make sure that if you hold the photo up to the card they are a match
  ◦ This is how we will match the replacement card to your deck.

Jon or I will get back to you as soon as we can. Please also take a moment to check out our schedule, as this can affect our response time.

Please take a moment to locate the deck you received on the list below, and click through to the deck's listing in the store. From here, scroll down to the Additional Information section where there will be information for using the decks, including links to some amazing fan made resources.

 • The Wooden Tarot
 • The Earthbound Oracle
 • The Seeker's Lenormand
 • The Pathfinder Oracle

If you have any additional questions about the deck that you can't find in the shop details, please feel free to contact us!

If you received a copy of the Pathfinder Oracle but it was missing it's guidebook, please check out the section above titled HELP! The divination deck I ordered is missing a guidebook.

That’s alright! Not all artwork is going to be for everyone. We aren’t going to judge you… too much.

But in all seriousness, it’s okay!

Please take a moment to review the topic of Divination Deck Restocking Fees. This will determine to type of refund we can offer the gift giver when you return the gift.

For this type of return, you can follow the instructions found under General Information For Returns & Exchanges.

It’s Jon’s fault. Probably... Most likely...

Please take a moment to go to the Contact page and let us (Jon) know what happened. We (he) will get back to you with the next best steps on how to resolve this situation.

Please allow us some time to get back to you, and please also make sure to check our Shows page to see if we might be traveling for work as this might further delay our ability to respond back to you.

My dude, what happened? Everything was laid out before you like a bountiful buffet.
 • The ability to view every single card design.
 • Dimensions and weight of the deck
 • Paper weight, feel and finish of the cards
 • Resources on how to use the cards, and how to find a community of fellow card users
 • This detailed Return & Exchange page that was waved in front of your face before you checked out

If you passed over every single one of these things and decided to ignore them, then you've wasted my time and you've wasted your own time. Congratulations on your new paperweight I guess, because the answer is no.